288 Newbury Street, Boston MA 02115 (617) 247 2273

Comprehensive care within our neighborhood home right here on Newbury Street.

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We are accredited with the AAHA (American Animal Hospital Association). To find out more information on what that means Click Here

At Back Bay Veterinary Clinic we understand that your pet is a member of your family. We pride ourselves in providing personalized and comprehensive care within our neighborhood home right here on Newbury Street.

We’re staffed with the best, kindest and most personable doctors, techs and receptionists on the planet who will go to any length to provide the most compassionate possible care and guidance for you and your pet. Our facility is AAHA certified, meaning that we meet top quality standards governing veterinary practice and our professionals stay current on all the latest treatments. We have a state-of-the-art surgical suite. We have digital radiology and ultra-sound technology. We have in- house laboratory testing and computerized patient records. We also have the most soothing treatment rooms your pet will ever see.

Stop in and say hello and let us help care for your pet. And in the process become part of our family. At Back Bay Veterinary Clinic, we love what we do….and it shows.

 

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As a veterinarian, I must say that dog bites are not one of my favorite things.  Whether a dog bites someone else or is bitten by another dog - these cases are always serious and complicated. Recently, I was involved with two cases at…

Back-Bay-Veterinary-Clinic-Welcome-To-Our-Blog
 

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Welcome to the Blog of Back Bay Veterinary Clinic. Check in monthly to read our latest educational or interest piece all written by our very own doctors. We hope you enjoy reading and welcome input and feedback!! The first entry…

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VETERINARIAN
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PAMELA BENDOCK, VMD
 

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Dr. Bendock, the owner of Back Bay Veterinary Clinic, grew up in New Jersey and knew she wanted to be a veterinarian at age four. After receiving undergraduate and doctorate degrees from the University of Pennsylvania, Dr. Bendock completed an internship in small animal medicine and surgery at Angell Animal Medical Center.
Her desire to bring high quality veterinary care to one of Boston’s favorite neighborhoods led to the founding of Back Bay Veterinary Clinic in 2000. With a big heart and a soft touch for her patients and their families, Pam leads the team and constantly strives to bring the highest quality and most progressive care to the practice. A staunch believer in preventive medicine and dental health, she will assure you that your pet is getting the best care possible. Dr. Bendock finds the human animal bond fascinating and believes that animals are some of our best teachers. When she's not in the office seeing some of the areas most loveable creatures, Pam can be found out at the barn riding with her daughters, or tending to her family's own small farm of Golden Retrievers, Maine Coon cats, bunnies and birds.

EMAIL:
pbendock@backbayvet.com

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VETERINARIAN
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Pia Torres, DVM
 

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Dr. Torres is a graduate of The University of Pennsylvania and Cummings School of Veterinary Medicine at Tufts University. After graduation, Dr. Torres completed an internship in small animal medicine and surgery at Ocean State Veterinary Specialists in East Greenwich, Rhode Island.
She joined Back Bay Veterinary Clinic in 2007 and has become a very important part of our practice, with a strong following both human and animal. Pia brings a positive and progressive approach to animal healthcare. She takes great pride in the close bond she shares with her patients and their people alike, has an eye for detail and is incredibly thorough at working up and caring for each patient. Pia’s professional interests are wide and she’s adept and skilled in handling any case that walks through our doors. Behind the scenes, Dr. Torres stays busy with her growing family and two loveable cats.

EMAIL:
ptorres@backbayvet.com

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VETERINARIAN
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SURELL LEVINE, VMD
 

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Originally brought on board to cover Dr. Torres’ maternity leave in 2012, Dr. Levine’s clinical, surgical and client skills proved outstanding, so we invited her to join our team. Dr. Levine grew up in the Washington, DC area and earned an undergraduate degree from Brown University and her Veterinary Medical Doctor degree from the University of Pennsylvania.
After practicing in primary care, Surell completed a fellowship in emergency and critical care at Massachusetts Veterinary Referral Hospital where she remains on staff. Dr. Levine excels with emergency cases and preventive health patients alike, enjoys complex medical cases and challenging surgeries. Dr. Levine regularly volunteers at a spay/neuter clinic and spends her free time laughing with her family, which includes her husband and son, two dogs and cat.

EMAIL:
slevine@backbayvet.com

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VETERINARIAN
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RITA JOU, DVM
 

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Dr. Jou joined Back Bay Veterinary Clinic in June of 2012, after graduating from the Cummings School of Veterinary Medicine at Tufts University. She completed her undergraduate studies at the Massachusetts Institute of Technology.
Dr. Jou has quickly earned herself a loyal following and has become a very important part of our practice. An astute clinician with tremendous skill and patience, Rita is a favorite of patients and staff alike. Dr. Jou’s medical interests include soft-tissue surgery, behavior, nutrition, and preventive health. Off hours, Rita enjoys travelling with friends and family. She has lived in Boston for 10 years and currently resides in Beacon Hill with her husband and pets.

EMAIL:
rjou@backbayvet.com

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VETERINARIAN
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BETH WAISBURD, DVM
 

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Dr. Beth Waisburd is excited to rejoin the Back Bay team after a year long hiatus to study nutrition and spend time with her family. With strong interests in pain management and ultrasound, Beth enjoys the challenges of practice mixed with the fun of meeting new pets and their people.
Beth received her undergraduate and veterinary degree from Cornell University. She also completed a rotating internship in medicine and surgery at Purdue University. When not practicing veterinary medicine, you can find Beth practicing yoga or spending time with the men in her life - her husband, two young sons and her goofy Labrador Retriever.

EMAIL:
bwaisburd@backbayvet.com

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LEAD TECHNICIAN
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JAMEI BAUER, CVT
 

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Originally from Alabama, Jamei is a graduate of Mount Ida College in Newton, where she continued teaching courses to students pursuing certification. After several years working in the emergency room at Massachusetts Veterinary Referral Hospital, Jamei joined the technician team at Back Bay Vet in May 2012, and was promoted to Lead Technician in 2014.
When she's not hard at work in the office, you can find Jamei on stage at the Cantab Lounge Poetry Slam in Cambridge, playing break-up song covers on her banjo, or walking her goofy canine companions, Dizzy (boxer) and Echo (whippet mix).
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VET TECHNICIAN
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TIM LEVESQUE, CVT
 

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A Vermont native, Tim has been a dedicated animal healthcare advocate for more than 6 years. With previous experience in general practice, surgery and veterinary neurology, Tim joined the Back Bay Vet Team in the summer of 2012. A magna cum laude graduate of Wheaton College with bachelor’s degrees in both Biology and Music, Tim’s achievements continue to flourish in both veterinary medicine and music alike.
As the newest member of the Technician Staff, Tim brings along an invaluable level of care and compassion to each creature he encounters. As an esteemed opera vocalist, much of Tim's free time is dedicated to all things music. Tim can also be found behind the scenes at the New England Aquarium, volunteering in the animal medical center.
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VET TECHNICIAN
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Emma Koeniger, CVT
 

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Emma received a Bachelors of Science in Veterinary Technology from Mount Ida College in Newton and passed the Veterinary Technical National Exam in 2013.
After spending time at Angell Animal Medical Center, Massachusetts Veterinary Referral and an Emergency Practice in Connecticut, Emma arrived in the Back Bay and joined our team in early 2014. Running and hiking are favorite pastimes and Emma has often been called a "Baker Extrordinaire" Emma shares her life with two cats, Fen and Niko.
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VET ASSISTANT
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Kristina Williams
 

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Kristina has been a member of our team since 2013. After graduating from University of Connecticut with a BS in Pathology, Kristina worked in medical research before joining Back Bay.
An aspiring veterinarian, Kristina volunteers with the New England Aquarium in their Rescue and Rehabilitation Center, enjoys scuba diving, cooking, hiking and spending time with her dog, Pudge, ferret, Watson and her partner, John.
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PRACTICE MANAGER
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Kristine Hughes
 

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A member of the Back Bay Vet Team since 2010, Kristine was asked to help manage our organization in 2014. A graduate of the University of Georgia with a degree in Psychology, Kristine has worked in general practice and emergency medicine for several years.
A diligent worker with tremendous ability to manage even the most difficult of situations, Kristine will gain your trust from your first meeting. When she is not advocating for the animal and human health community, you can often find her enjoying the outdoors, cooking, or planning a fun trip.
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CLIENT COORDINATOR
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Aurora
 

Aurora Benitez
 

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Born in Chicago, Aurora joined our team in the Fall of 2012, arriving with several years of experience at Park Animal Hospital in Connecticut. When she’s not offering a warm smile and first class customer service, Aurora can be found hard at work as a Psychology student at UMass Boston.
In her free time, she enjoys running, taking in the charm and wonder of local museums, or enjoying cup of coffee while perusing the bookstore. In addition to caring for all of the pets that come through the office doors, Aurora is the loving caretaker of her dogs, Coco and Sugar Pie.
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GROOMER
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Kate Fry
 

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Described as a Groomer Extraordinaire, Kate Fry has been with Back Bay Veterinary Clinic the longest and is a huge asset to the practice.
With the patience of a saint and a talent for bringing out the best in each of her clients, Kate can be found happily ensconced in creating her latest masterpiece behind the scenes of 288 Newbury. Her following is wide and appreciative, and prance out of the practice looking great and feeling even better! Born and raised in New York City, Kate graduated from Sarah Lawrence College in 1985 with a BA in Theatre and Writing. She attended the New York School of Dog Grooming in 1991, worked at Amsterdog Groomers in New York and joined our team in July 2001. She enjoys writing, reading and photography ~ and music keeps her going throughout each day. Off hours are spent with husband Jeff and son William, both of whom find ways to make her laugh.
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PREVENTIVE
MEDICINE

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Our goal is to help your pet live the healthiest life possible. With annual and semi-annual examinations, problems can be identified, treated and prevented. We outline a health plan that includes diet, dental care, exercise, diagnostics and vaccinations and we work with you every step of the way as needs change.

EMERGENCY
MEDICINE

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Life is full of the unexpected and we’re absolutely here to help. Should there be an emergency during our regular hours, just give a call or come on over. As your neighborhood clinic, we want you to walk right in when your pet is in need of our care and we’ll do everything we can to restore things back to normal. If something happen after hours, we’re blessed with some really terrific 24 hour hospitals very close by. We’ll know you’ve been there before you get the chance to say so, and we’ll work together with the emergency hospital to provide the best follow up care should any be necessary.

BEHAVIOR

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We understand that keeping your pet happy is also important to keeping them healthy. Exercise and interaction is important for the emotional, as well as physical well-being of all our species. Our staff is trained to help ensure that your pet’s needs are being met and to help guide you in addressing behavioral issues as they arise.

SENIOR
CARE

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Advances in veterinary medicine are helping our pets to live longer and healthier lives. We provide the most updated lab testing, diagnostics, supplements, diet, exercise recommendations and care to allow your older pet the best possible quality of life.

 
 

RADIOLOGY &
DIAGNOSTIC IMAGING

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Non-invasive tools are incredibly helpful when treating our patients who can’t tell us where it hurts. Our facility is equipped with two digital imaging systems, one for dental and oral imaging and the other for body imaging. These systems can help us identify the cause of your pet’s discomfort, whether a broken tooth, or a broken bone, or perhaps a swallowed coin. An in –house ultrasound machine is often used for imaging your pet’s abdominal organs and heart. We work closely with Board Certified Specialists to help conduct and review these studies when needed.

 
 

SURGERY

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We perform a full range of soft tissue surgical procedures ranging from spaying and neutering to mass removals, laceration repair to gastro-intestinal and abdominal surgery. Our equipment is state of the art and each patient monitored with mechanical monitors and their own technician to ensure the safest anesthetic procedure possible. Labwork is run prior to each procedure to minimize risk to our patients and analgesic medications are used to ensure the comfort that aids in healing. Phonecalls to Mom and Dad, soft blankets, and lots of love help make this day easier than you fear.

 
 

DENTISTRY

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Have you smelled your pet’s breath lately? How often does he brush his teeth? Maintaining a healthy mouth is extremely important to your pet’s overall wellbeing. Comprehensive dental examinations and dental procedures both to clean teeth, perform necessary extractions and address underlying issues are super important. A sore mouth can make your pet very unhappy. We’ll help change that and show you how to make sure the problem doesn’t return. We educate our clients to brush daily to help prevent or at least slow the progression of dental disease.

 
 

AT HOME
CARE

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For those of you living in the Back Bay who can’t come to us, we’ll come to you. House calls can be arranged to provide care in the comfort of your own home. This option can be helpful if your pet has difficulty coming to our office or if you simply prefer the vet coming to you. Should you pet require advanced diagnostics, we will arrange to make that happen. House calls are usually best set up with advanced notice, but if that’s not possible, we’ll do our best to accommodate you and your pet. This service is limited only to residents of the Back Bay.

 
 

A PEACEFUL & DIGNIFIED PASSAGE

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When the quality of your pet’s life seems to be fading, you will face one of life’s most difficult decisions. We’re there for you and your pet to help you decide when that time has arrived. Once that point is reached, we can come to you to assist your pet’s passage in their own home, surrounded by familiar sounds and smells, and by the family who has and will love them forever.

 
 

PHARMACY, FOOD, SUPPLEMENTS & SUPPLIES

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Our shelves are stocked and ready to provide guaranteed products and pharmaceuticals to your pet. We keep pricing in line with on-line pharmacies to help ensure that your pet receives proven and reliable products that come backed by us and the manufacturer. We offer a variety of foods and nutritional supplements designed to help treat or prevent medical conditions and will work with you to make sure your pet’s dietary needs are met. Any item not currently in stock can be special ordered. Life is fun too, especially if you’re a pet. For that reason, we keep toys and treats on hand to help make the experience of going to the vet more fun for your pet. And for you.

 
 

GROOMING

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Kate Fry, our groomer, has been called the best haircut on Newbury Street, and we’re delighted to have her skills as part of our family. Looking good is part of feeling good and we’re confident that Kate will have your furry friend strutting their stuff! Kate offers grooming services primarily to our patients. That said, we believe that everyone should be able to look this good, so if you’re under the care of another veterinary care provider, we don’t want you to change! Just make sure to provide current health records and have one of our doctors examine your pet once each year. We believe that knowledge is power so knowing you and your pet is at the core of this philosophy.

 
 

BOARDING

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If you need a place for your pet to stay for the day, or for a few nights, we can help. While limited in this capacity, we do host felines overnight and can accommodate canines for day stays. We can also direct you to reliable pet-sitters and boarding facilities to help care for your pet when you can’t.

 
 

HOSPITAL POLICIES

For the safety of all of our patients and their people, Please make sure to arrive on a leash or in a carrier and should you need to stay, ensure that you’re up to date on the following: Dogs – DA2PP, Rabies, Bordetella, Leptospirosis, SNAP 4DX test and Fecal exam. Cats-FVRCP, Rabies, Fecal exam and Felv/FIV test.

 

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CLINIC HOURS

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Monday, Wednesday, Friday
8:00 am to 6:00 pm

Tuesday & Thursday
8:00 am to 8:00 pm

Saturdays
8:00 am to 4:00 pm

DIRECTIONS

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We are located at 288 Newbury Street between Gloucester and Hereford Streets. The clinic is easily accessible via the T. We are located just down the street from the Green Line, Hynes Convention Center Stop, and also easily accessible from two major bus routes. There are two dedicated short -term drop off spots right out front and garage and metered street parking are available.

ADDRESS

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288 Newbury Street
Boston, MA 02115

PHONE

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(617) 247-2273

FAX

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(617) 247-1487

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CLIENT
REGISTRATION


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ILLNESS &
NON-ILLNESS
DROPOFF


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MEDICAL RECORD RELEASE


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DOG LICENSE APPLICATION
& INFO


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BOARDING POLICY & VACCINATION


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PET INSURANCE CLAIMS FORMS

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